Your very own 24-hour expert Carib Data Limited provides a comprehensive and cost-effective database administration, monitoring and tuning service to organisations in London and the South East. DBA On-Call service ensures the stability, reliability and availability of your system. 999 Emergency Service Emergency service provides 24-hour rapid access to expert Oracle DBA, UNIX and system trouble-shooting skills for organisations within the M25. Every call will be returned by a consultant who will, if necessary, establish a secure remote connection within the specified response times: Within business hours - 1 hour from call to response and remote connection, Beyond business hours - 3 hours from call to response and remote connection. If the call requires a site visit, the consultant will be at the site within the on-site response times: Within business hours - 3 hours from call to be present on-site, Beyond business hours - 6 hours from call to be present on-site. Outside the rapid service area, we would be happy to quote for remote call service only. Contact us to see how we can reduce your operating costs and increase your system's availability. Stand-in Stand-in cover provides a cost-effective on-site or off-site cover for staff absence. Scheduled Stand-in cover will provide a qualified and experienced Oracle DBA specialising in UNIX installations at your site during staff holidays or periods of leave or transition. If on-site cover is not required, you may notify us of an increased likelihood of an emergency call and a consultant be available to be on-site within one hour. Short notice cover can be provided either at an enhanced rate or under the terms of Emergency service. Monitoring The best time to spot a problem in your Oracle database is before it causes problems. Carib Data Limited offer constant remote monitoring of your database server to increase reliability and relieve onsite staff from the tedium. Carib Data Limited does not use off-the-shelf monitoring tools. Ours have been written in-house and are the least obtrusive, lowest overhead and most reliable monitoring tools of which we are aware. Using a secure dial-out facility a qualified and experienced consultant can review and analyse the performance monitoring data generated by your Oracle database daily ensuring greater reliability and performance. Alarm conditions within your system can made to page a consultant with the nature of the problem allowing rapid assessment and action with a minimum of disruption to your business. Monthly Check-up Your Oracle database system and UNIX operating system will be reviewed monthly to assess long-term loading and performance data to assure continued maximum reliability. The report that you will receive in return will allow you to more accurately plan for future changes in your organisations data processing needs. Patch Service We will review all tech notes, release notes and patch notices for your UNIX operating system and your version of Oracle, including any options and applications, to ensure that any notices relevant to your installation come to your attention as soon as possible. Patches or fixes will be downloaded and made available on a convenient tape or CD format to facilitate installation. You will also receive a monthly report of relevant tech notes, release notes, de-support notices (shiver) and patch notes to help maintain you documentation.
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